LL Bean returns dept called me a week or so later and said they no longer offer this knife (probably because it has a light and a battery in it as well as a pen. Eventually ALL of these knives would stop working when the battery dies or the pen runs dry of ink) and they would give me a store credit.
I agreed and they said they'd email the gift card. I assumed it would be for around $60 since the knives were $29 each back when I bought them. http://dev.gifts.com/products/L-L-Bean/L-L-Bean-Victorinox-Signature-Lite-LED?p=6654:62059-1032442:395
The email gift card arrive in my inbox and I was surprised to find a store credit for only $8.95 x 2!
After at least an hour emailing back and forth with LL Beans customer service, I was unable to convince them that whoever processed this return made a mistake. A blantant and obvious mistake as far as I could see. But no, not obvious to them! They would not admit to a mistake.
They gave me credit for 2 of the "Victorinox Swiss Army Classic Pocket Knife". According to the LL Bean CSR, The original price was $12.50 and the last sale price was $8.95 when the knife was last offered in 2006. I looked it up and found out that the current version of the Victorinox Swiss Army Classic Pocket Knife is item #TA247024 and cost $18! Yet, LL Bean decided it would be OK to give me store credit for just $8.95? What the heck LL Bean?
I am somewhat of a knife buff/collector and own many knives. I happen to have a "Victorinox Swiss Army Classic Pocket Knife" (that they gave me credit for) and a "Victorinox Signature lite" (the knife that I returned to LL Bean) right here on my desk. I took photos and emailed them to the CSR and still I get this reply...
"I have researched the Victorinox Swiss Army Signature Lite Pocket Knife and am sorry to say we have no history of selling this particular knife, either by catalog, online,or in our stores.
The knife that was returned was identified as the Victorinox Swiss Army Classic Pocket Knife. The original price was $12.50 and the last sale price was $8.95 when the knife was last offered in 2006. The current version of the this knife is item #TA247024.
Please let us know if you have any other information on when this knife may have been purchased, if it was in your name or purchased as a gift for you by someone else, or any additional information will be happy to research this further and correct the refund.
The black knife is the knife they currently sell for $18 but gave me $8.95 credit for. The red knife is the knife I paid $29 for & returned 2 of recently. They no longer sell this model but it is still made by Victorinox.
I replied with an old link to the "signature lite" on their own freaking website! It's obvious that they did sell this knife in the past. http://www.llbean.com/llb/shop/62059?page=victorinox-signature-lite-with-led
I am left beating my head against the wall, wondering why LL Bean is fighting me when they supposedly have a 100% customer satisfaction guarantee.
LL Bean you really suck!
I'm thinking about returning this $135 lawn chair I bought from LL Bean this summer. The reason I paid big bucks for a lawn chair was because I thought if I ever had problems with it, I would be covered under their 100% satisfaction guarantee. But now I am finding out they aren't really very good at honoring that promise. God help me if/when I have any problems with this chair. http://www.llbean.com/llb/shop/63601?feat=recliner-SR0&page=bean-s-camp-recliner&attrValue_0=Paprika&productId=1066460